Reference

Privacy Policy: How We Handle Your Information

We collect what we need to run your account, verify withdrawals through bKash, Nagad or Rocket, and keep the lobby secure. This policy explains what we gather, how we use it, and how you can ask us to change or delete it.

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Hibaji Privacy Policy: How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold, update your details, or ask us to remove your account information, our support team handles privacy requests the same way we handle payment queries. Use any of the channels below and mention that your question is about privacy or data access.

Team online

Live Chat

Open the chat widget in the lobby footer and tell the agent you need help with a privacy or data request. Available when you're logged in, and agents can pull up your account record in seconds.

Email Support

Send your privacy question or data request to the support address shown in your account settings. Include your registered mobile number so we can verify it's you before sharing or changing anything.

Account Settings

Log in and head to account settings to update your mobile number, email or payment details yourself. For broader data requests like export or deletion, use chat or email so we can confirm identity first.

DATA HANDLING

How We Protect and Use Your Information

We built account security around the same verification flow you use for bKash, Nagad and Rocket transfers. Your login is tied to your mobile number, deposits and withdrawals trigger OTP checks, and session data helps us spot unusual activity before it becomes a problem.

Payment Verification Data

When you deposit through bKash, Nagad or Rocket we log the transaction ID, amount, timestamp and your wallet number to match the transfer and credit your account. We keep these records to resolve disputes and meet local compliance requirements.

Cookie and Session Tracking

We use cookies to keep you logged in, remember language preference, and track which games you open so the lobby loads faster next time. Session data helps us troubleshoot login issues and detect multiple devices on one account.

Account Security Measures

Your password is hashed and never stored as plain text. Withdrawal requests trigger an OTP to your registered mobile. If we see a login from a new device or IP we may ask for additional verification before releasing funds.

Data Retention and Deletion

We keep account and transaction data as long as your account is active and for the period required by local regulation after closure. Request deletion through support and we'll remove personal data after settling any open bets or pending withdrawals.

Common Questions About Your Data

We collect your mobile number, email if provided, full name, date of birth, payment wallet details for bKash, Nagad or Rocket, device type, IP address and session activity to verify identity and process deposits and withdrawals.

Yes. Contact support via live chat or email with your registered mobile number and ask for a data export. We'll send a summary of your account details, transaction history and session logs within a few days.

Log in, go to account settings, and update your mobile or wallet information directly. If you need to change your registered name or date of birth, contact support with ID verification so we can confirm the change.

We share transaction data with bKash, Nagad, Rocket and game providers to process payments and load live tables or slots. We do not sell your data to advertisers or unrelated third parties outside the platform's operation.

We retain account and transaction records for the period required by local regulation, typically several years, to meet compliance and dispute resolution obligations. After that period we delete personal data unless you request earlier removal.

We use session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to track which games load and where users encounter errors. Disabling cookies may break login or payment flows.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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