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What You Agree To When You Use Hibaji

These terms set out the rules for opening and using your Hibaji account — how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

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Hibaji What You Agree To When You Use Hibaji
TERMS SUPPORT

Reach Us About Your Terms Questions

If any part of these terms is unclear — whether it's about your account wallet, a transaction via Nagad or Rocket, or an account restriction — our support team can walk you through it. We handle terms queries through the channels below, and you can raise a formal dispute in writing if needed.

Live Chat Open the chat from your account dashboard. Our team responds to terms and account queries during support hours and can escalate to a case review if needed.
Email Support Send a written query to our support address for account disputes, wallet concerns, or formal objections to a terms change. We log and track every email submission.
Account Dashboard Log in on mobile or desktop to view your transaction history, wallet status, and any active account notices. Most routine terms questions are answered there first.
ACCOUNT INTEGRITY

How We Protect Your Account and Data

Hibaji uses standard encryption on all account sessions, whether you access via mobile browser or desktop. Your bKash, Nagad, and Rocket transaction records are stored against your account ID and are visible to you in the dashboard. We do not share your payment details with third parties outside what is required to process a transaction. If you believe your account has been accessed without your knowledge, contact support immediately — we can place a hold on withdrawals while we review.

Session Encryption

Every account session is encrypted end-to-end. This applies whether you log in from a Dhaka-based mobile connection or any other supported region covered by these terms.

Wallet Record Retention

Deposit and withdrawal records for bKash, Nagad, and Rocket transactions are retained against your account for as long as the account remains active or as required by applicable policy.

Account Access Requests

You can request a summary of your account data at any time through the support email. We aim to respond to data access requests within the period set out in our privacy policy.

Dispute Resolution Path

Raise a formal dispute by emailing support with your account ID and the transaction reference. We review the case, check the wallet trail, and respond with a decision in writing.

Common Questions About These Terms

These are the questions we hear most often about account terms, wallet rules, and what happens when something goes wrong.

Account eligibility depends on your local law and the eligible regions we serve. It is your responsibility to confirm that accessing this platform is lawful where you are located before registering.

These terms cover deposits and withdrawals made via bKash, Nagad, and Rocket. Each transaction is logged against your account wallet and subject to our standard verification step before release.

Your balance is held during the review period. We do not clear or forfeit funds without completing a case review. You can contact support to check the status of a suspended account.

We may update the terms and will notify you via your registered contact details or the account dashboard. Using the account after the effective date means you accept the revised version.

Email support with your account ID and the transaction reference number shown in your dashboard. We check the bKash, Nagad, or Rocket wallet trail and send a written decision.

Transaction records are retained for as long as your account is active or as required under our data retention policy. You can request a copy of your records at any time through support.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.